Shipping Info
PLEASE NOTE THERE MAYBE SOME DELAYS TO DELIVERY TIMES DUE TO THE WORLDWIDE COVID OUTBREAK
We ship products from our main factory/warehouse in Ho Chi Minh City Vietnam . That means all orders received before 2pm local Time and will be shipped out from 1 to 2 processing days ! Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.
DELIVERY TIME
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. Lala Australia is not responsible for any delays caused by the carrier, especially during high-volume periods. We can never guarantee a delivery date.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.
If you have not received your package within 21 business days of placing the order, email lalahat.customercare@gmail.com with your Full Name and Order Number and we'll look into the matter immediately!
Lala Australia is not liable for missing parcels due to errors on the customer or carrier's part.
SHIPPING COSTS BY TOTAL ORDER VALUE
| AUSTRALIA | RATES |
|---|---|
| Express est. delivery 5-7 business days | 15 AUD |
| UNITED STATES | RATES |
|---|---|
| Standard est. delivery 10-15 business days | 18 USD |
| Express est. delivery 5-7 business days | 20 USD |
| UK | RATES |
|---|---|
| Express est. delivery 5-7 business days | 25 USD |
| GERMANY | RATES |
| Express est. delivery 5-7 business days | 20 USD |
| CANADA | RATES |
| Express est. delivery 5-7 business days | 25 USD |
EXPRESS SHIPPING TO THE REST OF THE WORLD
| DESTINATION | RATES |
|---|---|
| SINGAPORE | 10 USD |
| TAIWAN | 10 USD |
| KOREA | 10 USD |
| Europe* | 25 USD |
| Other | 30 USD |
*Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland
TAXES & DUTIES
Please note taxes and duties may be charged for international orders.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
WHERE IS MY ORDER?
-You can track your order here : TRACKING